1. What personal data we collect
We may collect information you provide directly (for example, your name, email address, postal address, phone number, payment details, and any messages you send), information collected automatically (such as IP address, device and browser type, pages viewed and referral source), and information from third parties (for example, where you log in with a social provider or we obtain data from service partners).
- Account & contact data: name, email, phone, billing/shipping address.
- Transaction data: order history, payment method (tokenized).
- Technical data: IP address, device identifiers, browser & OS, cookies.
- Marketing data: preferences, consent choices, engagement with communications.
2. How we use your data
We use personal data to operate and improve our services, process orders and payments, communicate about products and services, personalize content, prevent fraud, and comply with legal obligations.
Common uses:
- Fulfill orders, process payments, and manage returns.
- Deliver customer support and respond to inquiries.
- Send transactional messages and marketing communications (where permitted).
- Analyze and improve the website and services.
- Protect against fraud and abuse.
3. Legal basis & sharing
Where applicable, our legal bases for processing include: performance of a contract, compliance with legal obligations, our legitimate interests (for example, fraud prevention, analytics, and improving services), and your consent. We may share data with trusted service providers who help operate our site (payment processors, logistics, analytics, and email providers). We require providers to protect data and only process it on our instructions.
Examples of categories of recipients: payment processors, delivery partners, email and analytics providers, professional advisors, and law enforcement when required by law.
5. Data retention
We retain personal data only as long as reasonably necessary to provide our products and services, comply with legal obligations, resolve disputes, and enforce agreements. When retention is no longer necessary, we delete or anonymize personal data.
6. Your privacy rights
Depending on where you live, you may have rights regarding your personal data, including the right to access, correct, delete, restrict or object to processing, and the right to data portability. You also have the right to withdraw consent where processing is based on consent.
How to exercise your rights
To exercise your rights, contact us at [email protected] or visit our contact page. Please include enough information to identify yourself and the request details.
7. California privacy rights
If you are a California resident, you may have additional rights under the California Privacy Rights Act (CPRA) and related laws. For more information, or to submit a request, contact us at the email above. You may also file a complaint with the California Department of Consumer Affairs.
8. Children
Our services are not directed to children. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will take steps to delete it.
9. Contact & requests
If you have questions about this privacy notice, want to exercise your rights, or wish to request deletion or data export, contact our privacy team:
Email: [email protected]
Phone: (888) 885 2096
We aim to respond to verifiable requests within 30 days. We may ask for additional information to verify your identity before fulfilling sensitive requests.